Refund Policy

Last Updated: September 2, 2026

At Upchar360, we strive to ensure you are fully satisfied with your physical product purchases.

1. Eligibility for Returns

Because we ship physical products (including health, wellness, or personal care items), returns are accepted only under the following conditions:

• The item must be unused, sealed, and in its original packaging.
• Return requests must be initiated within 7 days of receiving the product.
• Items that are opened, used, or damaged by the customer are strictly non-returnable due to hygiene and safety protocols.

2. Damaged or Defective Items

If you receive a physically damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery with photographic evidence of the item and its packaging. We will arrange a replacement or issue a full refund at no additional shipping cost to you.

3. Return Shipping Costs

For standard returns (e.g., change of mind), the customer is responsible for bearing the return shipping costs. Original shipping charges applied at checkout are non-refundable.

4. Refund Processing

Once we receive and inspect your returned physical item at our facility, we will notify you of the approval or rejection of your refund. Approved refunds will be credited back to your original payment method within 5-7 business days.