Not sure which doctor to start with?
You can begin with your concern instead of trying to diagnose yourself or choose a specialty first.
For patients
A clearer way to start your healthcare journey.
You do not have to figure everything out before you begin. Tell us what is bothering you, share the information that matters, and understand what happens next.
Privacy matters
Human review
Care, organized
Your care journey
What happens after you start?
01
Share your concern
Tell us what is bothering you, how long you have had it, and what you think we should know.
02
Bridge review
Your submitted information can be reviewed and organized so the next stage has a clearer picture of your case.
03
Case preparation
Relevant symptoms, history and available records are brought together for the next step in your care journey.
04
Doctor care
Your case moves toward suitable doctor care and consultation when the relevant stage is ready.
Start with your concern, not a diagnosis.
The first step is simply telling us what is bothering you.
Why this matters
Healthcare can be difficult before the appointment even begins.
The patient experience starts with understanding what you need, not with expecting you to know the healthcare system already.
Have reports or prescriptions?
The intake flow lets you provide relevant files and additional context as part of your case.
Want your information organized?
Your submitted symptoms, history and available records can be structured for the next stage of your journey.
The patient journey
From your first message to your next care step.
The exact timing and next action can depend on your case. The important part is that your information moves through a defined workflow instead of leaving you to figure out every step alone.
01
Share your concern
Tell us what is bothering you, how long you have had it, and what you think we should know.
02
Bridge review
Your submitted information can be reviewed and organized so the next stage has a clearer picture of your case.
03
Case preparation
Relevant symptoms, history and available records are brought together for the next step in your care journey.
04
Doctor care
Your case moves toward suitable doctor care and consultation when the relevant stage is ready.
05
Consultation
Continue to your consultation and receive the next care information through the platform where supported.
The Bridge step
Your case should be easier to understand before the next conversation.
The current Upchar360 workflow includes a Bridge review stage. Your submitted information can be reviewed and organized before the case moves toward matching and doctor care.
Review the information you submitted.
Bring relevant symptoms, history and available records together.
Prepare the case for the next stage of the care journey.
Case flow
01
You
Symptoms, history and records
02
Bridge
Review and case preparation
03
Matching
Move toward suitable doctor care
04
Doctor
Consultation and clinical care
Before you start
Bring the information that can help your case.
You do not need to prepare a perfect medical history. Share what you know and provide the relevant information available to you.
Your main concern
What is bothering you and what you want help with.
Symptoms and duration
How long it has been happening and how severe it feels.
Previous reports
Relevant prescriptions, lab reports or scans you have available.
Additional context
Previous diagnoses, medications, allergies or anything important to mention.
See the product
See what the patient experience looks like.
Use the walkthrough to understand the product flow before you begin. It is a product demonstration, not medical advice or a diagnosis.
The product flow shown in the video may change as the platform evolves. Your actual case can have different next steps depending on its status.
Upchar360 walkthrough
Upchar360 patient dashboard
PATIENT DASHBOARD
Track your care journey.
Your current case
Follow the current status of your ticket.
Ticket created
In review
Matching
Doctor care
Your patient dashboard
Keep track of your cases in one place.
The current dashboard lets you view active tickets, see past tickets, open case details and follow the progress of an active case.
Open patient dashboardWhen you reach doctor care
The goal is a clearer clinical conversation.
Once your case reaches the relevant doctor stage, the consultation becomes the part of the journey where you discuss your health with a medical professional.
Consultation
Discuss your concern with the doctor at the relevant stage.
Prescription
Prescription information can be provided through the platform where supported.
Track your case
Continue using your dashboard to see the status and details available to you.
Common questions
Before you begin.
A few things patients commonly want to understand about the journey.
Do I need to know which specialist I need?
No. You can start by explaining what is bothering you. The patient journey is designed to help you move toward the appropriate next step without requiring you to diagnose yourself first.
What information do I provide?
The current patient intake asks for your main medical concern, contact phone number, how long you have had the issue, symptom severity, relevant files such as reports or prescriptions, and additional context such as previous diagnoses, medications or allergies.
What happens after I submit my information?
A ticket is created for your case. The current workflow then moves through Bridge review, case preparation, matching, doctor assignment and consultation as the relevant stages are completed.
Can I track my case?
Yes. The patient dashboard provides active tickets and their current progress, along with access to ticket details.
Is Upchar360 a replacement for a doctor?
No. Upchar360 is a healthcare access and coordination platform. It does not replace professional medical diagnosis or treatment.
How is my information handled?
Review the current Privacy Policy and the platform's security controls before submitting sensitive health information.
Ready to start?
Start by telling us what is bothering you.
You do not need to know the perfect next step before you begin. Start with the information you have.